V LIFT Digital Info
Legal and contact information of this web.
GDPR (GENERAL DATA PROTECTION REGULATION)
Who we are
V Lift PRO International S.L.U.
Our website address is: https://vliftpro.org
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Industry regulatory disclosure requirements
We put at your disposal the following tools so you can take control over your data.
Request the deletion of your data:
Request a change on your data:
Send us a complaint:
Request an export of your data:
Phone: (+34) 96 632 26 00
What we collect and store
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
In this section you should list who you’re sharing data with, and for what purpose. This could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds.
We share information with third parties who help us provide our orders and store services to you; for example Mailchimp, Woocommerce, Paypal, Redsys and Google Analytics.
In this subsection you should list which third party payment processors you’re using to take payments on your store since these may handle customer data. We’ve included PayPal as an example, but you should remove this if you’re not using PayPal.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
How we protect your data
We have the SSL certificate and security plugins such as iThemes Security, to protect your data and transactions that take place within this site.
What personal data we collect and why we collect it
The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 14 days.
Who we share your data with
How long we retain your data
Security logs are retained for 14 days.
Where we send your data
V LIFT PRO INTERNATIONAL S.L. (V LIFT PRO from now on) accepts no responsibility for the up-to-dateness, accuracy, completeness or quality of this site’s contents. It disclaims any liability for damages – material or intangible – caused by the use or non-use of the information provided, or by the use of erroneous or incomplete information, unless a case of gross negligence or intent can be proved.
V LIFT PRO expressly reserves the right to change parts of the site or the whole site without notice, to add, to delete or to halt publication from time to time or to close the site down permanently.
V LIFT PRO tries to respect the copyright on all the graphics and texts used, to use graphics and texts of its own production, or to use license-free graphics and texts. All brand labels and trademarks used in the site that may be protected by third parties are subject without restriction to the provisions of the applicable brand law and the ownership rights of the registered owners. The mere mention of a name does not imply that a brand label is not protected by the rights of a third party!
The copyright for published items created by V LIFT PRO rests with V LIFT PRO . Such graphics, sound files, video sequences and texts may not be duplicated or used in other electronic or printed publications without the express permission of V LIFT PRO .
If there is an opportunity on the Internet site to enter personal or business data (e-mail address, name, address), the user divulges such information expressly on a voluntary basis. Procurement and payment for all services offered can also be effected – where technically possible and reasonable – by giving anonymous data or a pseudonym instead.
The copyright on all published information rests with V LIFT PRO or with the party that produced the text and that is registered as the author or rights-owner in relation to the text. Anyone may create links to the homepage or any of the other pages. However, the pages may not be displayed in a frame and texts may not be used without the express permission of V LIFT PRO or without authorization from the holder of the relevant rights.
What information do we collect?
We collect information from you when you place an order or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
1. To personalize your experience
(your information helps us to better respond to your individual needs)
2. To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
3. To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Returns and order cancellation
What do I do if I received an incorrect item?
Although we follow a meticulous packaging process, errors can occur. Please accept our apologies if you have received a wrong item.
We recommend that you do not deny delivery of the shipment, accept the item and get in touch with us immediately. Rejecting the shipment may incur a delay in the return of the product.
You can contact us by sending an email to email@example.com or by phone. A member of our team will process your information and offer you the best option to solve your problem in the shortest possible time.
What do I do if I have received a damaged order?
Please accept our apologies if you have encountered a problem with your item. We accept all kinds of complaints about the quality of our products very seriously. A member of our team will review the details and offer you the best possible solution.
For this purpose please contact us by email or telephone providing us with details of the damage and attached pictures, if available, in the message.
What do I have to do to return a product?
Please contact us to proceed with the return of the desired item.
To proceed with the return, you must inform us of the order number, the product you wish to return and the reason for the return. Our team will provide you with instructions on how to return and the address to which the product should be sent.
The product must be securely packed and include a copy of the return form inside.
When returning a product, remember to ask the courier company for the receipt. This will serve as proof of delivery until you receive the change of the product or the money is returned. Without this receipt we will not be able to process your refund or replacement in case the item is lost during the transport.
If the product is requested to be changed and it is not available, the cost will be refunded by the same method as the purchase, or by entering the amount into the account number of the user who made the purchase.
Any item you have accepted and then returned is your responsibility until it reaches our warehouse. So it is advisable to send the article for its return by means of a shipping service that ensures the value of the goods.
Return Shipping Costs
We will refund the shipping costs of the item if the return has been requested due to an error on our part.
- Wrong article.
- Damaged or defective item.
- If after returning an item, you receive another one in substitution and you do not want it.
We do not reimburse for the shipping of unwanted or unnecessary items. The customer will be responsible for covering the shipping costs and will be sure to use a shipping service that ensures the value of the items.
We do not reimburse the return shipping costs for deterioration or defect if the deterioration or defect was not detected during the testing process. The costs of forwarding the article will depend on the article and will be communicated to you after the end of the testing process.
Claims and complaints
If you are not satisfied with the way the product has been returned or exchanged, please contact us. Our goal is to resolve any inconvenience you may have experienced, so do not hesitate to contact us by writing an email to firstname.lastname@example.org or by calling us.
Right of Cancellation
You have the right to cancel this contract within 14 days without specifying the reason.
The cancellation period will expire 14 days after the acquisition of the goods by you, or a third party authorized by you.
To exercise your right to cancel, you must inform us in writing or by telephone of your decision to cancel our agreement by a statement of your decision to cancel the contract in a clear manner.
Make sure that the items you return are not open and are in their original packaging. Those items you do not want should be in perfect condition and keep the seal intact packing.
Effects of Cancellation
If you decide to cancel this contract, we will refund any payment received by you, including shipping costs (except for the extra costs incurred if you choose a different shipping option and more expensive than the one we offer).
We reserve the right to reduce the amount of the refund due to loss of value of the product due to the unnecessary handling of the same on your part.
The amount shall be repaid without undue delay and before:
- 14 days after receiving the return of the product.
- 14 days to approve the return of the product.
- 14 days after you notify your decision to cancel the contract if you did not receive the product.
Payment will be refunded using the same payment method you used to complete the transaction, unless otherwise stated. Under no circumstances will any commission be charged as a result of the refund. You will be responsible for the direct costs of returning the product.
Mercantile Register of Alicante
Avenida de Eusebio Sempere, 13 . 03003 ALICANTE, 27 de mayo de 2013
Previo examen y calificación del documento precedente de conformidad con los artículos 18-2 del Código de Comercio y 6 del Reglamento del Registro mercantil, se ha procedido a la inscripción de V LIFT PRO INTERNATIONAL S.L. en el:
Do I have to be doctor to buy in the store?
In our store, we have products for the professional sector, and for individuals. Any product of professional sector, requires registration in our store, where it is essential to indicate your full name, specialty, province of collegiate and collegiate number so that we can validate your data.
Some of our products can be purchased by individuals, and registration is not necessary, although if the user registers, they can receive exclusive promotions.
I do not live in Spain, but I want to buy it in the store.
The vlift.es store only sends products to Spanish territory, our system does not accept shipments to Postal Codes outside Spain. Depending on the country, you can visit distributors to contact the distributor in the area.
When will I receive my product?
You will receive your order between 24 or 72 hours (depends of the country where you live) whenever your order is made before 15:00 h. If you do it in the afternoon, we will send it the next day. Orders received after Friday at 15:00 h. will be sent on Monday afternoon.
Help us to improve
If there is any aspect of web operation that does not seem to work correctly, you can tell us the incident at the following email address: email@example.com.
Nos pondremos a investigar el motivo de las incidencias recibidas en el menor tiempo posible.
Gracias por su colaboración.
Considerations on the use of our products
Store in a dry place and between 0 – 30 ° C.
2. EXPECTED USE
- The Needle Sterilized Polidioxanone Thread is a device used to insert the polydioxanone suture (PDO) into the superficial muscular aponeurotic system (SMAS), a musculature area or subcutaneous layer of the face, through a needle.
- It can be applied to the part of the forehead, the middle portion of the face, the jaw and the neck. This device is intended to fix subdermal tissue in an elevated position in reconstructive surgery.
3. HOW TO USE
- Choose the appropriate size and type.
- Remove the sterile package from the carton and check the integrity of the sterile package and its expiration date. DO NOT USE THE PRODUCT IF THE PACKAGE HAS BEEN OPENED BEFORE, DAMAGED OR EXPIRED.
- Remove the cover and remove the product from the aluminum envelope.
- Remove the protective cap and sponge.
- Disinfect the affected area.
- Grasp the bucket and place the tip of the needle on the surface of the skin.
- Push the needle to insert the Polidioxanone suture into the superficial muscular aponeurotic system (SMAS), a musculature area of the face.
- Remove the needle used and make sure the Polidioxanone suture is properly implanted.
- Apply an appropriate bandage on the affected area.
- Use the products contained in the aluminum envelope immediately after opening.