Privacy Policy

What information do we collect?

We collect information from you when you place an order or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

1. To personalize your experience
(your information helps us to better respond to your individual needs)

2. To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

3. To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Returns and order cancellation

What do I do if I received an incorrect item?

Although we follow a meticulous packaging process, errors can occur. Please accept our apologies if you have received a wrong item.
We recommend that you do not deny delivery of the shipment, accept the item and get in touch with us immediately. Rejecting the shipment may incur a delay in the return of the product.

You can contact us by sending an email to or by phone. A member of our team will process your information and offer you the best option to solve your problem in the shortest possible time.

What do I do if I have received a damaged order?

Please accept our apologies if you have encountered a problem with your item. We accept all kinds of complaints about the quality of our products very seriously. A member of our team will review the details and offer you the best possible solution.

For this purpose please contact us by email or telephone providing us with details of the damage and attached pictures, if available, in the message.

What do I have to do to return a product?

Please contact us to proceed with the return of the desired item.
To proceed with the return, you must inform us of the order number, the product you wish to return and the reason for the return. Our team will provide you with instructions on how to return and the address to which the product should be sent.

The product must be securely packed and include a copy of the return form inside.

When returning a product, remember to ask the courier company for the receipt. This will serve as proof of delivery until you receive the change of the product or the money is returned. Without this receipt we will not be able to process your refund or replacement in case the item is lost during the transport.

If the product is requested to be changed and it is not available, the cost will be refunded by the same method as the purchase, or by entering the amount into the account number of the user who made the purchase.

Any item you have accepted and then returned is your responsibility until it reaches our warehouse. So it is advisable to send the article for its return by means of a shipping service that ensures the value of the goods.

Return Shipping Costs

We will refund the shipping costs of the item if the return has been requested due to an error on our part.

  • Wrong article.
  • Damaged or defective item.
  • If after returning an item, you receive another one in substitution and you do not want it.

We do not reimburse for the shipping of unwanted or unnecessary items. The customer will be responsible for covering the shipping costs and will be sure to use a shipping service that ensures the value of the items.

We do not reimburse the return shipping costs for deterioration or defect if the deterioration or defect was not detected during the testing process. The costs of forwarding the article will depend on the article and will be communicated to you after the end of the testing process.

Claims and complaints
If you are not satisfied with the way the product has been returned or exchanged, please contact us. Our goal is to resolve any inconvenience you may have experienced, so do not hesitate to contact us by writing an email to or by calling us.

Right of Cancellation

You have the right to cancel this contract within 14 days without specifying the reason.
The cancellation period will expire 14 days after the acquisition of the goods by you, or a third party authorized by you.

To exercise your right to cancel, you must inform us in writing or by telephone of your decision to cancel our agreement by a statement of your decision to cancel the contract in a clear manner.

Make sure that the items you return are not open and are in their original packaging. Those items you do not want should be in perfect condition and keep the seal intact packing.

Effects of Cancellation

If you decide to cancel this contract, we will refund any payment received by you, including shipping costs (except for the extra costs incurred if you choose a different shipping option and more expensive than the one we offer).

We reserve the right to reduce the amount of the refund due to loss of value of the product due to the unnecessary handling of the same on your part.

The amount shall be repaid without undue delay and before:

  1. 14 days after receiving the return of the product.
  2. 14 days to approve the return of the product.
  3. 14 days after you notify your decision to cancel the contract if you did not receive the product.

Payment will be refunded using the same payment method you used to complete the transaction, unless otherwise stated. Under no circumstances will any commission be charged as a result of the refund. You will be responsible for the direct costs of returning the product.


Do I have to be doctor to buy in the store?

In our store, we have products for the professional sector, and for individuals. Any product of professional sector, requires registration in our store, where it is essential to indicate your full name, specialty, province of collegiate and collegiate number so that we can validate your data.

Some of our products can be purchased by individuals, and registration is not necessary, although if the user registers, they can receive exclusive promotions.

I do not live in Spain, but I want to buy it in the store.

The store only sends products to Spanish territory, our system does not accept shipments to Postal Codes outside Spain. Depending on the country, you can visit distributors to contact the distributor in the area.

When will I receive my product?

You will receive your order between 24 or 72 hours (depends of the country where you live) whenever your order is made before 15:00 h. If you do it in the afternoon, we will send it the next day. Orders received after Friday at 15:00 h. will be sent on Monday afternoon.

Help us to improve

If there is any aspect of web operation that does not seem to work correctly, you can tell us the incident at the following email address:

Nos pondremos a investigar el motivo de las incidencias recibidas en el menor tiempo posible.

Gracias por su colaboración.

Contact us

You can contact V LIFT PRO staff at the following addresses:

Mr. Antonio Escribano (General Manager):

Natalia Gualde (National sales):

Javier Gimeno (Sales dpt.):

Communication dpt.:

Accounting dpt.:

Considerations on the use of our products


Store in a dry place and between 0 – 30 ° C.


  • The Needle Sterilized Polidioxanone Thread is a device used to insert the polydioxanone suture (PDO) into the superficial muscular aponeurotic system (SMAS), a musculature area or subcutaneous layer of the face, through a needle.
  • It can be applied to the part of the forehead, the middle portion of the face, the jaw and the neck. This device is intended to fix subdermal tissue in an elevated position in reconstructive surgery.


  • Choose the appropriate size and type.
  • Remove the sterile package from the carton and check the integrity of the sterile package and its expiration date. DO NOT USE THE PRODUCT IF THE PACKAGE HAS BEEN OPENED BEFORE, DAMAGED OR EXPIRED.
  • Remove the cover and remove the product from the aluminum envelope.
  • Remove the protective cap and sponge.
  • Disinfect the affected area.
  • Grasp the bucket and place the tip of the needle on the surface of the skin.
  • Push the needle to insert the Polidioxanone suture into the superficial muscular aponeurotic system (SMAS), a musculature area of the face.
  • Remove the needle used and make sure the Polidioxanone suture is properly implanted.
  • Apply an appropriate bandage on the affected area.
  • Use the products contained in the aluminum envelope immediately after opening.
Terms and Conditions ultima modifica: 2016-06-10T13:30:39+01:00 da Vicenta Llorca Perez